The Willoughby Leisure Centre’s gym and group fitness will continue to operate, but its pool hall will be shut, during the major upgrades.
Voucher can only be used prior to making program payments.
If you wish to use your voucher/s towards a program enrolment you will not be able to make an online booking. Voucher/s need to be redeemed prior to making payment of program fees.
Contact the Swim School to arrange a booking and to redeem your voucher over the phone.
Please note: if you pay for a booking online you will not be able to redeem your voucher and no refunds will be given in lieu of the voucher as per NSW Government terms and conditions.
Vouchers must be presented during the re-enrolment period for the following term.The Swim School will send an email to all existing term members in week 7 of the term. This email will contain a voucher register, where you can submit you voucher details.
If you wish to use a First Laps voucher towards a holiday program you will not be able to book online. Please contact the swim school with your voucher information and we will assist you with your booking over the phone.
The Swim School will redeem your voucher with Service NSW and add a credit onto your families account once redeemed. You will receive an SMS confirming the voucher redemption and be directed to pay the remaining term fees.
Log into the online member portal and pay the outstanding balance on your account. This will display the full terms fees due. Once you have entered the payment screen you will see the family credit amount and it will automatically be deducted from your full term fees.
Alternatively if you are unable to pay the remaining balance online this can be done at the centre.
If you cannot see the family credit amount DO NOT CONTINUE WITH THE PAYMENT. Please contact the Swim School if this happens. If you continue with the payment we cannot offer a refund in lieu of a voucher.