Conditions of entry

Important information

By entering Willoughby Leisure Centre, you agree to the conditions of entry and all health and safety requirements. Failure to comply with these conditions of entry may result in the individual or group being refused entry to the Centre or being asked to leave immediately.

Additional conditions of entry apply to patrons when accessing specific facilities within the Centre.

Additional terms and conditions apply to members, multi-visit entry pass holders, Swim School participants and school holiday program participants. By continuing to use these services, you agree to the current terms and conditions.

The current terms and conditions can be viewed online at www.willoughbyleisure.com.au or in person at Willoughby Leisure Centre.

Communication

Our primary communication method is email. It is important to keep your contact details up to date.

By providing personal information to us, you agree to our use of your details in accordance with our privacy statement, privacy management plan, general conditions of entry (link), and any terms and conditions provided when purchasing a good or service from Willoughby Leisure Centre.

If additional terms and conditions are relevant, they will be provided at the point of purchase and are agreed to once a purchase transaction has been processed.

Online services

We provide access goods and services online, including class and facility bookings, program enrolments, facility memberships and facility entry passes. Customers can also access and update their personal information online via the Willoughby Leisure Centre member portal. By accessing our online services, you agree to Willoughby City Council’s website disclaimer and copyright, and privacy statement.

Concession eligibility

You may receive a concession on certain goods and services if you are a:

  • full-time student enrolled in an Australian tertiary qualification, or
  • pensioner, or
  • seniors cardholder.  

    You are required to show us proof that you qualify for a concession at the time of purchase (except for online purchases) and at any time requested by Centre Staff. Failure to provide valid proof of concession will result in denial of entry at the discounted concession rate and full entry fees will apply. 

    For online purchases of concession goods and services, you are required to present proof of concession eligibility at Willoughby Leisure Centre, prior to entry with that service and at any time when requested by Centre Staff.

    If you no longer satisfy our criteria for concession eligibility, we can upgrade you to the full fee for your purchased good or service. Before we change your contract, we will inform you of the fee change and provide 28 days’ notice (check). You may cancel your agreement during this time.

Accessing the centre

If you are a member, multi-visit pass holder or swim school participant, you will be provided with an access card to present when entering the Centre. All access cards remain the property of Willoughby Leisure Centre and may not be shared or given to anyone other than the registered cardholder. Additional photo proof of identity may be requested by centre management or employees. If your card is lost, damaged or stolen, please contact the centre so the access card may be deactivated, and a replacement card issued. You will be required to pay a replacement card fee. 

Access to the Centre on a casual basis or for facility bookings is granted without an access card; however, proof of identity may still be required.

Use of lockers

Lockers are available at the Centre for patrons to store personal belongings for up to three (3) hours per hire. Willoughby Leisure Centre does not accept responsibility for any items placed in these lockers.

Members may receive complimentary hire of a small locker for up to three (3) hours by using their access card at the locker terminal. 

Water temperature

All pools at Willoughby Leisure Centre are heated and maintained at set temperatures to provide the best balance between all pool user groups including, swim school participants, squad programs, aqua aerobics participants, lap, and recreational swimmers. Water temperatures are closely monitored throughout each day. Visitors should note that temperatures may also feel warmer or colder depending on ambient air temperature and other weather conditions.

 

Conditions of entry - General

By entering the Willoughby Leisure Centre each patron agrees to all conditions of entry, and all health and safety requirements. Failure to comply with these conditions of entry may result in the individual or group being refused entry to the Centre or being directed to leave immediately.

Additional conditions of entry apply to patrons when accessing specific facilities within the Centre.

The primary purpose of these conditions of entry is to provide a safe environment for all patrons, employees and other users of the Centre and its facilities.

All policies concerning the workings of your Council can be accessed via: https://www.willoughby.nsw.gov.au/Council/Policies-and-publications

Your privacy

Privacy statement

Willoughby City Council respects your privacy. Any personal information we collect from you will be handled in accordance with the Privacy & Personal Information Protection Act 1998 (the Act). Additionally, Willoughby Leisure Centre is bound by the Heath Records and Information Privacy Act 2002 (HRIPA).

Willoughby City Council’s full privacy statement and privacy management plan can be accessed via the Council website.

CCTV network policy

Closed Circuit Television Cameras (CCTV) are in use at Willoughby Leisure Centre. Willoughby City Council’s CCTV Network Policy establishes protocols for the collection, storage and access to information recorded by CCTV/surveillance cameras Council has installed at various locations in the City.

Centre management

For safety and security reasons, all patrons accessing the Centre are to:

  1. Obey all signs around the Centre; and
  2. Follow all reasonable requests and instructions given by Centre management and employees.

General entry terms

All patrons are advised that:

  1. An entry fee is required to enter the Centre in accordance with the fee schedule. Any person attempting to gain entry without payment or authorisation may be prosecuted.
  2. Refund of entry fees will not be granted for change of mind.
  3. Consumption of alcohol, smoking and drug use is not permitted in the Centre. Any substances or objects which are prohibited by law are not permitted in the Centre.
  4. Bags and other items may be subject to inspection. Persons who refuse inspections may be refused entry to the Centre.
  5. Glass and other breakables are not permitted in the Centre.
  6. Food and drink, except water, are not permitted in the Centre.
  7. Animals (excepting Guide Dogs) are not permitted in the Centre.
  8. Child safety and supervision

    Our child safe procedures outline the practices in place to provide a safe environment for children to participate in healthy activity.

To support children, young people, parents and carers with participating safely in healthy activities, we have developed a child safety family handbook, which is available on our website.  

Keep Watch

The ‘Keep Watch’ guidelines in place at Willoughby Leisure Centre require that parents, or responsible persons 16+ years old, supervise children under their care as directed by the following age brackets. For children who are:

  • 0 - 5 years old & non-swimmers: Stay within arms’ reach
  • 6 - 10 years old & weak swimmers:Be close, be prepared and maintain close visual contact
  • 11 - 14 years old: Maintain visual contact

Change rooms

Children 8 years of age or older are not permitted to enter change rooms of a different gender. Family change rooms are available if you need to accompany your child. Parents are advised to supervise their children at all times within the facility.

General behaviour

All patrons are to behave in a manner that is safe and respectful for the enjoyment and safety of other patrons using the Centre. Any behaviour which is considered offensive, inappropriate or interferes with the enjoyment of other patrons within the Centre may result in the patron being evicted and/or banned from the Centre. For safety and security reasons, patrons are not permitted to block the entrances and exits to the Centre with personal belongings.

Photography and filming

To respect the privacy of all visitors, any video, camera or recording equipment is not to be used in the Centre without prior written approval from Centre management.

Hygiene and attire

All patrons are requested to shower before using the facilities of the Centre. Appropriate bathing attire, apparel and footwear is to be worn at all times. Infants are required to wear a recognised waterproof nappy in aquatic environments.

Medical conditions

A health declaration is required for any patron accessing the Health Club or a group fitness class. Declarations need to be renewed every 12-months.

People with serious medical conditions should report their condition to the Centre Duty Manager. In the interests of public health and safety, people with incontinence need to take necessary precautions.

Patrons are not permitted to use the facilities of the Centre if they are affected by any drugs, alcohol or medications which may make it unsafe for them to use the facilities.

Patrons consent to receiving any medical treatment that the Centre’s staff may reasonably consider necessary or desirable if they suffer an injury whilst at the Centre.

Commercial activity

Activities of a commercial nature are not permitted unless written consent from centre management is provided. If centre management provides its consent to any form of commercial activity, the person responsible for the commercial activity shall ensure that any terms of the consent issued by centre management are complied with.

Commercial activities include personal/group training, sports coaching, conducting swimming lessons, and child-minding.

Lost or stolen items

The Centre does not accept liability for any theft, loss or damage to personal property, whether in the Centre or elsewhere.

Risk, injury and indemnity

Patrons enter the Centre and use its facilities at their own risk. To the full extent permitted by law, the Centre does not accept liability for any injury or death to any person whilst in the Centre.

To the full extent permitted by law, patrons release the Centre from all claims and liability in respect of, and indemnity the Centre fully against claims or liability to, any other person and expense the Centre incurs or may incur in respect of any personal injury, death, theft, loss, or damage arising from the patron’s entry into and use of the Centre and its facilities or the entry or use by minors in their care or control.

Right of refusal of entry and eviction

Centre management reserves the right to refuse entry and to evict any person at any time from the Centre at its sole discretion. The right of Centre management to refuse entry to any person or to evict patrons from the Centre includes, but is not limited to, all matters concerning:

  1. persons under the influence of drugs or alcohol;
  2. dangerous or unsafe behaviour;
  3. disorderly, disruptive, inappropriate or antisocial behaviour;
  4. vandalism; and
  5. admission evasion.

Specifically, Centre management may refuse entry to, or evict a person from, the Centre who in the opinion of Centre management may compromise the safety or overall enjoyment of other patrons of the Centre or its facilities. A person or group refused entry to, or evicted from the Centre, has no right to a refund of any monies paid for admission to the Centre and any request of refund will be refused. Centre management reserves the right to ban a person or group of persons from the Centre for any period it may deem necessary, including permanently.

Asset management

The Asset Management Policy provides Willoughby City Council with a framework for managing its large portfolio of assets. It identifies parameters to help us deliver assets and services that are both cost effective and representative of community need. Willoughby Leisure Centre maintains its equipment in accordance with this policy and its specific Asset Management Strategy.

Asset management may require the Centre to restrict access to certain facilities or services for the purpose of maintaining public health and safety. Restriction of access to a facility or service does not constitute a valid reason for compensation of fees paid.

Conditions of entry - Health Club and group fitness classes

By entering the Willoughby Leisure Centre Health Club or a group fitness class, each patron agrees to all conditions of entry and all health and safety requirements. These conditions of entry are additional to general conditions of entry. Failure to comply with these conditions of entry may result in the individual or group being refused entry to the Centre or being asked to leave immediately.

Usage restrictions

There are restrictions on entering Health Club facilities and group fitness classes. Patrons are advised that:

  1. The minimum age permitted to enter facilities or classes unsupervised is 16 years.
  2. Children aged 14 – 15 years may enter facilities or class under direct adult (16+ years) supervision.
  3. Children aged under 14 years are not permitted to enter facilities or classes.
  4. All visitors are to complete a pre-exercise questionnaire prior to entering facilities or classes.

Prohibited items

The following items are prohibited in the Health Club or any active exercise area:

  1. Bags and other personal belongings*
  2. Personal exercise equipment, except where it forms a requirement of a group fitness class (e.g. a yoga mat).
  3. Food or drink (except water).

*Bags and other personal belongings may be stored for up to three (3) hours, at the owner’s risk, in provided open shelves outside the Health Club or in a locker (fees apply for non-members or large lockers). When participating in a group fitness class, bags may be placed to the side of the room/space, provided they are not in walkways or creating a trip hazard.

Hygiene and attire

We ask all visitors to adhere to the following directions to maintain a safe and hygienic environment for everyone:

  1. Health Club and group fitness equipment is to be shared.
  2. A clean towel is required to be used when exercising. Towels are to be placed on equipment during immediate use to help prevent the spread of sweat. There is a ‘no towel, no train’ policy in place. Visitors are required to show a clean towel when entering the facility.
  3. Fully enclosed shoes suitable for exercise are to be worn at all times. Boots, high heels, or sandals are examples of inappropriate footwear.
  4. Correct attire is to be worn when exercising. Clothing such as jeans, or work-wear is not permitted. Clothing must also be clean.

Use of fitness equipment, weights and machines

All patrons are advised of the following directions, please:

  1. Thoroughly wipe down all equipment after use, with the provided sanitising wipes. It is the responsibility of the user to wipe down used equipment and the responsibility of the Health Club staff to ensure users wipe down used equipment.
  2. Return weights and bars to their racks
  3. Unload weight plates from machines and bars
  4. Return equipment to its storage location after use
  5. Follow all equipment operating and safety instructions on the equipment.
  6. Seek assistance from a staff member if you are unsure of how to use equipment.

Bookings (applies to group fitness classes only)

All patrons are required to book a session prior to entering a group fitness class. Bookings are available online via the Member Portal or at the front desk prior to entering the Centre.

Failure to book in advance may result in missing out on a class due to capacity limits. If you attempt to enter a class without booking, you may be directed to leave. 

Use of mobile phones and personal electronic devices

All patrons are advised of the following directions relating to the use of mobile phones and personal electronic devices:

  1. All electronic devices are to be set on silent mode. Mobile phones are required to be set on silent prior to commencing exercise.
  2. Voice or video calls are not to be answered or made inside the Health Club or while exercising as a matter of courtesy and safety.
  3. When using a smartphone, tablet or other device as part of your workout, it’s your responsibility to keep the device safe and secure. 
  4. Headphones are required be used when listening to a smartphone, tablet or other device in the Health Club 

 

Conditions of entry - Pool Hall

By entering the Willoughby Leisure Centre pool hall, each patron agrees to all conditions of entry and all health and safety requirements. These conditions of entry are additional to the general conditions of entry. Failure to comply with these conditions of entry may result in the individual or group being refused entry to the Centre or being directed to leave immediately.

Pool rules

Pool rules are to be adhered to by all patrons entering the Pool Hall. Rules are displayed on signage in multiple locations within the Pool Hall and are listed below.

  • No running within the complex
  • No unsafe or dangerous behaviour
  • No pushing or throwing persons into the pool
  • No bombing or excessive splashing
  • No abusive, disruptive or offensive behaviour or language
  • No glass permitted in the pool area
  • No throwing balls or other items
  • Do not sit on or touch lane markers

Offenders will be expelled and refused further entry.

Remember! Always check water depth before entering the pool. Please read the lane availability board and lap signs for pool set-up and swim correctly in the appropriate lane/area. Always follow the directions of staff.

Pool availability and etiquette

All patrons are advised of the following directions:

  1. Pool availability is not guaranteed and is subject to change without notice.
  2. Available casual lap swimming and recreation space is shared between all patrons.
  3. Please shower before using the pool.

Keep watch – child supervision

Active supervision at public pools consists of four key elements:

BE PREPARED

Ensure you have everything you need before getting into the water, such as towels and dry clothes.

BE CLOSE

Always be within arms' reach of your child.

ALL OF YOUR ATTENTION

Focus all of your attention on your child and get into the pool and talk and play with them.

ALL OF THE TIME

You should never leave your child alone in the water, nor should they be left in the care of an older child or with the assumption that your responsibility diminishes due to the presence of lifeguards.

 

Conditions of entry – Crèche

By entering the Willoughby Leisure Centre Crèche, each patron agrees to all conditions of entry and all health and safety requirements. These conditions of entry are additional to general conditions of entry. Failure to comply with these conditions of entry may result in the individual or group being refused entry to the Centre or being asked to leave immediately.

Usage restrictions

The Crèche is an occasional care facility for children of patrons using the facility. There are restrictions on use of crèche services. Patrons are advised that:

  1. Parents/guardians are to remain onsite while their child attends the crèche.
  2. Children are to be signed in and out of the crèche by the same person.
  3. Children are accepted between the ages of 5 weeks to 5 years old.
    • Children who have started school are unable to attend.

 

Personal items and food

Parents/guardians are advised that:

  1. The following items are to be provided by the parent/guardian:
    • Drink bottles and snack foods.
    • Nappies and baby wipes.
  2. All items and food should be labelled to assist with identification.
  3. Children are not permitted to bring their own toys into the crèche.
    1. Soft comfort toys may be brought in at your own risk and must be checked by staff.
  4. The following foods are not permitted in the crèche:
    • Peanut butter
    • Any nuts
    • Popcorn
    • Grapes, cherries or blueberries
    • Lollies and juices are permitted, though strongly discouraged.

 

Illnesses and vaccinations

Parents/guardians are advised that:

  1. Children will not be admitted to the crèche if they display any signs of illness.
  2. Children may not attend the crèche if they have been exposed to any illnesses or infections in the past 14 days, especially if exposed to:
    • Chicken Pox or Shingles
    • Measles
    • Head lice, bed bugs or other parasites
    • Foot and mouth disease
    • Diarrhoea
    • COVID-19
    • Cold or flu viruses