The membership agreement between you and Willoughby Leisure Centre comprises the following membership terms and conditions.
It is important that you have read and understood all of the terms and conditions of the agreement before you ‘agree’ to these terms. If you have any questions, please ask.
Conditions of entry
By purchasing a membership, you agree to adhere to all Willoughby Leisure Centre conditions of entry.
Minimum membership term
Direct debit memberships
A minimum membership term is defined in your contract as a number of months, weeks or days from the contract start date.
Direct debit memberships are perpetual and will continue after the minimum membership term until notice of cancellation is provided, as per membership cancellation terms (section 3) of these membership terms and conditions.
Upfront memberships
A minimum membership term is defined in your contract as a number of active months, weeks or days from the contract start date. Suspension use during the membership term extends the contract end date.
Upfront memberships automatically expire up completion of the minimum membership term.
Membership cancellation
You may give written notice to cancel your membership after completing the minimum membership term in your contract by completing a departure form and providing a minimum of 14-days’ notice. A final membership payment will be taken during the cancellation notice period.
Departure forms will only be approved if received in person by a staff member at Willoughby Leisure Centre or via emailing leisure@willoughby.nsw.gov.au.
Your membership will expire 14 days from the date of confirmed departure form receipt, unless otherwise advised. If you have not received written confirmation of departure form receipt within 3 business days of submission, please assume it has not been received.
All memberships will remain active until the cancellation date occurs.
Centre management reserves the right to cancel any membership agreement and request the return of your membership card at its discretion.
Membership fees
All membership fees are paid in advance of service delivery. Additional fees are defined in Willoughby Leisure Centre’s fees and charges schedule.
Direct debit
By purchasing a direct debit membership, you agree to authorise Willoughby Leisure Centre to:
- Deduct membership fees and any additional fees incurred (via DebitSuccess – see terms) using your nominated payment method on a fortnightly schedule, occurring every second Thursday. View direct debit schedule.
- Deduct suspension fees in accordance with section 5 of these terms and conditions.
- Deduct any outstanding payments on the next scheduled direct debit date after an unsuccessful payment occurs.
- Continue membership payments perpetually upon completing your minimum membership term until cancelled in accordance with membership cancellation terms (section 3).
Centre management may at its discretion:
- Refuse entry to Willoughby Leisure Centre where outstanding payments cannot be processed within 14 days of their due date.
- Engage a debt collection agency where outstanding fees have not been rectified within 28 days of their due date.
Upfront
Membership fees are charged on or before the contract start date for the full membership duration and are non-refundable in the event of membership cancellation initiated by a member.
Any suspension fees are to be paid upfront at the time of requested suspension. View section 5 of these terms and conditions for full details.
Changes to membership fees
Willoughby Leisure Centre will provide a minimum 28 days’ notice of any changes to membership fees. You may cancel your membership without penalty during this notice period.
From time to time, programs, services and facilities may be temporarily suspended or closed. Membership fees will not be altered due to the closure of programs, services and facilities. If this occurs you may request a fee free suspension on your membership for the relevant period.
Direct debit memberships
Continuation of your membership after the notice period ends is taken as acceptance of the notified changes and your fortnightly payment will be adjusted to reflect the change on the notified date.
Upfront memberships
Existing upfront membership contracts are not affected by price changes. Once your current contract ends, notified changes will apply to any new upfront membership contract.
Membership suspension
You may request suspension of your active membership by completing a suspension request form online at least two (2) business days in advance of requested suspension start date.
Suspension requests:
- Incur a suspension fee as defined in Willoughby Leisure Centre’s fees and charges schedule.
- Cannot be backdated under any circumstances.
- Cannot exceed the maximum entitlement provided for your membership, unless authorised by Centre management.
- Have a minimum duration of seven (7) consecutive days per instance.
Direct debit memberships
Suspension fees are charged on your fortnightly direct debit schedule in lieu of membership fees.
Upfront memberships
Suspension fees are charged upfront, at the time of suspension request acknowledgement and are to be paid in advance of suspension start date. Suspension requests will not be processed where due fees are outstanding.
This Agreement is designed to explain what your obligations are when undertaking a Direct Debit arrangement involving Debitsuccess. It also details what our obligations are to you and forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR Authorisation Form.
Initial terms
I/We authorise Debitsuccess Pty Limited (ACN: 095 551 581) APCA User ID 496485 to make periodic debits on behalf of the “Business” as indicated on DDR Authorisation Form (herein referred to as the Business). I/We acknowledge that if specified by the Business, in addition to the agreed periodic debits set out in the DDR Authorisation Form, administration/setup, variation, reversal, dishonour, or processing fees may also apply and be debited under the DDR as instructed by the Business.
Relationship
I/We acknowledge that Debitsuccess is acting as an agent of the Business and that Debitsuccess does not provide any goods or services, and has no express or implied liability in relation to the goods and services provided by the Business or the terms and conditions of any agreement with the Business.
Cleared funds
I/We acknowledge that is my/our responsibility to ensure that there are sufficient cleared funds in the nominated account by, and at all times on, the due date of the payment (“Day to Debit”) to enable the direct debit to be honoured on the Day to Debit. I/We acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient funds available when the debit is attempted, I/we agree that I/we will be responsible for any fees and charges that may be charged by my/our Financial Institution.
Variations to debit terms
I/We authorise the Business to vary the amount of the payments from time to time as provided for within the agreement with the Business. I/We authorise Debitsuccess to vary the amount of the payments upon instructions from the Business. I/We do not require Debitsuccess to notify me/us of such variations to the debit amount. I/We acknowledge that variations to the debit arrangement will be directed to the Business. I/We acknowledge that Debitsuccess/Business is to provide 14 days’ notice if proposing to vary the terms of the debit arrangements otherwise than in accordance with an agreed payment schedule.
I/We acknowledge that my/our requests to vary, defer or stop the debit arrangement will be directed to the Business.
Cancelling these debit terms
I/We understand that I/we are able to cancel this DDR by requesting this of the Business or the Financial Institution, and I/we acknowledge that cancellation of the authority to debit my/our account will not terminate my/our agreement with the Business or remove my/our liability to make the payments I/we have agreed to.
Dishonoured payments
I/We acknowledge that: -if a debit is returned by my/our Financial Institution as unpaid, I/we will be responsible for any fees and charges for each unsuccessful debit in addition to any Financial Institution charges and collection fees, including and not limited to any fees of solicitors and collection agents appointed by Debitsuccess; and -Debitsuccess may attempt to re-process any unsuccessful payments as advised by the Business and/or add such unsuccessful payment to any future payments.
Accuracy of information
I/We acknowledge that it is my/our responsibility to ensure that the details entered on the DDR Authorisation Form are correct and that Debitsuccess is not liable to the extent that any such details are wrong and this causes a required payment to be missed. In addition, where I/we are paying the required payments by credit card and have entered the details of the credit card on the DDR Authorisation Form, I/we agree that Debitsuccess may continue to debit from a credit card in accordance with the terms of this Agreement to the extent that the credit card has expired, and that it wholly my/our responsibility to provide details of a replacement credit card to Debitsuccess via the Business.
Disputes
I/We acknowledge that any disputed debit payments will be directed to the Business. If no resolution is forthcoming, I/we understand that I/we are to contact the Financial Institution.
Other authorisations
I/We authorise:
- The Debit User to verify details of my/our account with my/our Financial Institution; and
- The Financial Institution to release information allowing the Debit User to verify my/our account details.
Information security
Debitsuccess agrees that it will make reasonable efforts to keep any of your information contained in the DDR (including account details) and any other information that we have about you confidential and secure, and will ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information. Debitsuccess will only disclose information that we have about you: to the extent specifically required by law; or for the purposes of this Agreement (including disclosing information in connection with any query or claim).
Queries
Should you have any queries in relation to these terms and conditions contact:
DebitSuccess Pty Ltd.
PO Box 577, Mt Waverley, VIC, 3149
Phone: 1800 148 848
E-mail: customerservice@debitsuccess.com