Customer feedback

The most vital and valued part of our business is you – the customer. With that in mind, we are grateful for any feedback about your experience with Willoughby Leisure Centre [WLC], be it a positive or negative one. By supplying us with information about your experience, we are better able to improve and tailor our services to meet your expectations and provide you with a satisfying and enjoyable experience.

For your convenience please fill out the Online Feedback Form.

It outlines the background information required and requests details of your specific feedback.

Our Feedback Policy

The most vital and valued part of our business is you – the customer. With that in mind, we are grateful for any feedback about your experience with Willoughby Leisure Centre [WLC], whether it is positive or negative. By supplying us with information about your experience, we are better able to improve and tailor our services to meet your expectations and provide you with a satisfying and enjoyable experience.

Feedback can be completed online by submitting the online feedback form below or by downloading a copy of the form from the WLC website and forwarding it to leisure@willoughbyleisure.com.au. Feedback forms can also be delivered in person to the Centre.

The three main types of feedback are; complaints, suggestions, and compliments. It is our policy to address each type of feedback in the following manner:

Complaints

All complaints are treated with the seriousness they deserve. In the first instance any complaint should be relayed to the relevant WLC team member. For example, an instance of abusive language used by another patron should be relayed to the manager on duty when it occurs. The team member will then take appropriate action to deal with the immediate concern.

If your complaint relates to an operational, monetary or staff issue which requires attention of a less immediate nature, then please fill out the feedback form and tick ‘complaint’.

Suggestions

Any suggestions are most welcome and will assist us in improving our services. To assist us in dealing with your suggestion in an appropriate manner, please fill out the feedback form and tick ‘suggestion’.

Appreciation

Everybody appreciates a kind word for a job well done. WLC rewards its staff for excellence and we rely on your feedback to alert us to an employee who has gone beyond the call of duty or to a facet of our centre that has exceeded your expectations. Our mission is to provide the best experience for our patrons, so let us know when we are doing something well. This will assist us to improve our service to you. Please fill out the feedback form and tick ‘appreciation’.