Logging in to the member portal

Existing/current users

Step 1.Find Member Portal

Go to Member Portal

Step 2.Login Screen

Enter your email address and password and select "Login".

Note for existing customers: If this is your first time accessing the member portal, see instructions for "Forgot password".

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When using your mobile device to log into the member portal you will automatically be logged into the mobile view. Select view full site at the bottom of the screen for more options.

Step 3.Member Portal landing page

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New users

Create a new customer profile

Note for existing customers and new Swim School customers: If this is your first time accessing the member portal, see instructions for "Forgot password".

Forgot password

The following instructions apply to:

  • existing users who have forgotten their login details
  • new Swim School customers (first time accessing the member portal)

Step 1.Find Member Portal

Go to Member Portal

Step 2.Login Screen

Select "forgot username/password".

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Step 3.Retrieve password

Enter your email address and click "Retrieve password".

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Step 4.Go to your email inbox

You will receive an email with a link. Click on the link.

If you haven't received an email within a few minutes, check your junk folder.

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Step 5.Set up your password

You will be asked to enter a new password and retype it to confirm. Click the checkbox next to the terms and conditions and then click continue.

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Step 6.Log into member portal

Once you have set your password you will then be logged into the member portal.

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