The following instructions apply to:
- existing users who have forgotten their login details
- new Swim School customers (first time accessing the member portal)
Select "forgot username/password".
Enter your email address and click "Retrieve password".
You will receive an email with a link. Click on the link.
If you haven't received an email within a few minutes, check your junk folder.
You will be asked to enter a new password and retype it to confirm. Click the checkbox next to the terms and conditions and then click continue.
Once you have set your password you will then be logged into the member portal.