Conditions of entry

Definitions

• ‘WLC’ – Willoughby Leisure Centre
• ‘WCC’ – Willoughby City Council
• ‘Centre’ – Willoughby Leisure Centre.

1. General

a. All patrons must adhere to the Willoughby Leisure Centre's conditions of entry at all times.
b. Entry is permitted only during advertised operating hours.
c. Patrons must follow all signage and staff instructions.
d. Appropriate attire, including footwear, must be worn at all times.
e. Smoking, alcohol and illegal substances are strictly prohibited within the Centre.
f. Food and drink are permitted only in designated areas.
g. Animals are not permitted, except for registered assistance animals.

2. Gym

a. Patrons must be 16 years or older to access the gym unless participating in a supervised program.
b. Patrons aged 14 and 15 years must be supervised by someone over the age of 16 years to use the gym.
c. A towel must be used on all equipment.
d. Equipment must be wiped down after use.
e. Personal belongings should be stored in lockers provided.
f. No bags are permitted on the gym floor.

3. Group fitness classes

a. Bookings are essential for all group fitness classes.
b. Entry to classes is not permitted after the warm-up has concluded.
c. Appropriate footwear and attire must be worn.
d. Participants must inform instructors of any injuries or medical conditions prior to class.
e. Patrons aged 14 and 15 years must be supervised by someone over the age of 16 years to attend a group fitness class.

4. Aquatics

a. Children under 10 years must be actively supervised by a person 16 years or older.
b. Children under 5 years must be within arm's reach of a supervising adult at all times.
c. Swimwear must be appropriate and hygienic.
d. Running, diving and rough play are prohibited.
e. All patrons must shower before entering the pool.

5. Photography and filming

a. Photography and filming are not permitted without prior written consent from Centre management.
b. Mobile phone use must be respectful of others' privacy.

6. Behaviour and conduct

a. Aggressive, abusive or disruptive behaviour will not be tolerated.
b. Patrons must treat staff and other users with respect.
c. Offensive language and gestures are prohibited.

7. Safety and emergency procedures

a. Patrons must familiarise themselves with emergency exits and procedures.
b. In the event of an emergency, follow staff instructions immediately.
c. Report any hazards, injuries, or incidents to staff promptly.

8. Management rights

a. Management reserves the right to refuse entry or request patrons to leave the premises.
b. Management may alter operating hours, programs or services at their discretion.
c. Conditions of entry may be updated at any time. Patrons will be notified via signage or digital communication.

9. Privacy and communication

a. Personal information is managed in accordance with Willoughby City Council's Privacy Policy.
b. By entering the Centre, patrons agree to receive communications related to safety, operations and services.

10. Car parking

a. Free parking is included for members while using the Centre, subject to availability.

11. Communications and privacy

a. If you wish to notify us about anything relating to this agreement, our primary communication method is email.
b. It is important to keep your contact details up to date and this can be done via the online customer portal
c. We will notify you of any changes via email to your nominated email address.
d. Any notice will be deemed to have been received on the third business day after notification.
e. We do not accept responsibility for contact details which are not updated.
f. Members will not be reimbursed for any miscommunication because of incorrect information.
g. We will provide 14 days’ notice on all changes to membership conditions.
h. We will provide 28 days’ notice on all changes to membership fees.
i. Members acknowledge that they may receive communications and marketing materials from Willoughby Leisure Centre.
j. The Willoughby City Council manages your information in line with our privacy policy.
k. By providing personal information to us, you agree to our use of your details in accordance with our privacy statement, privacy management plan, general conditions of entry, and any terms and conditions provided when purchasing a good or service from Willoughby Leisure Centre.
l. We provide access to goods and services online, including class and facility bookings, program enrolments, Centre memberships and Centre entry passes.
By accessing our online services, you agree to Willoughby City Council’s website disclaimer and copyright, and privacy statement.

Release and indemnity

The member declares and acknowledges:
    a. They are medically and physically able to participate in the programs and accept the inherent risks of undertaking such physical activity.
    b. They enter the Centre and surrounds and/or participate in programs, utilise the equipment, and/or take advantage of the services offered at their own risk.
    c. The Willoughby City Council is released and discharged from all liability for loss, damage or injury that they may sustain; and
    d. They indemnify Willoughby City Council to the extent permitted by law in respect of any claim by any person as a result of or in connection with the membership and/or participation in any of the activities connected to the Willoughby Leisure Centre.
This release and indemnity shall not apply to the extent that loss, damage or injury which is the subject of the claim is caused or contributed.