Health and Safety Protocols

Willoughby Leisure Centre promotes the Healthy Swimming Guidelines recommended by the NSW Department of Health. Please respect our precautionary health rules and refrain from lessons if your child is suffering from any of the following: ANY contagious disease e.g. conjunctivitis, rubella, flu, gastro, fever, common cold, runny infected noses, sore throats, cold sores, ringworm, head lice and urinary tract infection. Or any illness however there is any risk, however small, to other users.


If the Willoughby Leisure Centre was subject to an emergency evacuation, we ask that you please take directions offered by the designated Fire Warden. It is important that you do not panic or run whilst in the Centre during an emergency. Please listen and follow the instructions that are given by our trained staff. Your child will remain in the care of their Swimming Instructor whilst moving to the assembly area, we ask that you meet their class at the assembly area and please do not take your child without the permission of the Warden, as they may result in putting a staff member or emergency services in danger while they look for your child.


In the event of an unforseen incident which could affect the health and safety of our Members we reserve the right to close the pool.

Willoughby Leisure Centre will close due to the following incidents:

  • Gastroenteritis
  • Cryptosporidium & Giardia
  • Chemical spills/leaks
  • Medical incident
  • Evacuation
  • Personal threat
  • Bomb threat
  • Fire or smoke related emergency

When the Centre is closed for any of the above incidences the Swim School will cancel lessons and the members will be compensated with a make-up lesson. All other users of the Centre will have a visit returned to their visit pass or receive a complimentary visit pass.


Willoughby Leisure Centre will follow Government Health guidelines in response to a shutdown implemented by Government restrictions and health emergencies.

Due to an advised closure the Swim School will cease lessons and all members will have a credit located to their account for cancelled paid lessons. Health Club members will have their membership put on free time stop until the Willoughby Leisure Centre is operational.