Changing your member portal password

Process

Step 1.Navigate to the member portal login page

Member portal

Step 2.Click 'Forgot Username/Password' link

Image showing location of 'Forgot Username/Password' link

Step 3.Enter your email address

Enter the email address (username) you used when you registered for your account and press retrieve password.

Image showing location of text field to enter email address into

After successfully entering your email address, you will see the following message:

 Image of confirmation message after submitting email

Step 4.Check your email account

Please check your email account for a password reset link.

 Example of confirmation email received with password reset link

 

Step 5.Create a new password

Use the password reset link to create a new password in the new webpage that opens. Make sure to tick the check-box and click continue.

 Image of password reset page that opens from the password reset link

Step 6.Log in to the member portal

Use your new password to log in to the member portal.