Cancel a group fitness session booking

If you are unable to attend your booked group fitness class you will need to cancel your booking, to allow other members to be able to book this space. 

Members and visit pass holders

Step 2.View upcoming bookings

On the home screen of the member portal you will see all upcoming bookings.

Member Portal - Manage Upcoming Bookings

Step 3.Cancel booking

Select the magnifying glass icon next to the class you wish to cancel. Review the class details in the on-screen popup, then select "cancel booking" and follow the prompts to confirm cancellation.

You can also cancel your booked session either over the phone by calling us or visiting us in person at Willoughby Leisure Centre prior to the session starting. 

Casual visitors

Since casual bookings can only be made 24 hours in advance of a group fitness session, bookings cannot be cancelled, transferred or refunded.

Please be certain of your selection at the time of booking. If you cannot attend your booked session, your fee will be forfeited.