Terms and Conditions

Members of the Willoughby Leisure Centre must agree to the following Terms and Conditions: 

  1. Members will be entitled to a maximum 30 day time-stop over a 12 month period. A minimum of 7 consecutive days must be taken per period.
  2. Documentation (travel itinerary or medical certificate only) must be provided with requests for more than 30 days time-stop.  Documentation must be provided with a completed Time-Stop form. Documentation must also be provided when the time-stop is complete
  3. Requests for a time-stop must be made in advance and will not be back dated under any circumstances.
  4. All time-stop requests must be received in writing, by completing a time-stop form located at the Customer Service Desk.
  5. All timetables and facilities may be altered by the Centre Management to suit seasonal and usage requirements.
  6. Members will be required to complete a Pre-Exercise Questionnaire prior to the commencement of their membership.
  7. No refunds are available on memberships.
     

In addition, Ezy Pay Members agree to the following conditions:

  1. After the minimum period of the membership (i.e. three or 12 months, the member’s account will continue to be charged at the monthly rate unless the member provides Willoughby Leisure Centre with written notification to cancel their membership.
  2. A Departure Form must be complete with a Member Services offer to cancel a membership.  30 days written notice is required for all membership cancellations.
  3. Members will be charged a cancellation fee if they choose to cancel their membership.
  4. The agreed membership rate will apply unless Willoughby Leisure Centre provides the member with a minimum 60 days written notice of a fee change.